PADDOCK WOOD COMMUNITY ADVICE CENTRE

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As from Kent Public Protection - 27January 2020

 

Two phone scams currently targeting Kent residents

We have reports of two scam phone calls targeting Kent residents, the criminal claims to be from a ‘Government agency’ in one instance and in the other scam claims to be from BT (British Telecom).  

 Scam 1. "Government Agency" Phone Call

 How it works:

•You receive a telephone call from someone saying they work for a Government agency.

•The criminal asks if you have loft insulation and say there are reports of it causing damp.

•Then the criminal says a Team can come and check for any damp.

•They also ask if the resident is aged over 60 years of age and if they usually make decisions on their own or with family members.

 What to do:

•Do not respond to the caller.

•Hang up the phone - this is clearly an attempt to scam vulnerable people.

•Report the scam to Action Fraud 0300 123 2040 or online

•Never allow anyone to pressure you into having work done - on the phone or on the doorstep.

•If you do need work, use reputable traders who are members of the KCC Trading Standards approved trader scheme, run in partnership with Checkatrade

•Always get a minimum of 3 quotes in writing.

Please warn vulnerable family members, friends and neighbours.  

 Scam 2. "BT" Phone Call

   How it works:

•You receive an automated message saying they are BT.

•The message says you have a text message and to get the message ‘Press 1’.

•As the person reporting was not a BT customer they hung up the telephone.

•Immediately there was another automated call.

•The message thanked the caller for their payment of £500.

•To cancel this payment they had to press "1" again.

What to do:

•Do not respond to the call.

•Do not press 1.

•Hang up the phone.

•This scam appears to be trying to get your bank account details.

•Report the scam to Action Fraud 0300 123 2040 or online.

•Find out more here about scam BT calls or to report the scam to BT.

Please warn vulnerable family members, friends and neighbours.