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Providing free, confidential and impartial advice for Paddock Wood and surrounding areas


Paddock Wood Community Advice Centre (“PWCAC”) provides a free, confidential, and impartial advice service for the residents of Paddock Wood and surrounding rural parishes. We are open Monday to Friday from 9:30am to 1:30pm and offer face-to-face appointments as well as a drop-in service from our purpose-built offices on Commercial Road. We also offer appointments by telephone or video call, email advice, outreach appointments or home visits in limited circumstances. All of our advisers are DBS-checked and fully supervised.


We provide advice and information about a wide range of matters, including consumer issues, debt and money, employment, family matters (children or relationship breakdown including domestic abuse), housing and homelessness, mental health support and welfare benefits (including representation at tribunals). We work closely with partnership agencies such as Brains Matter, Compaid, DAVSS, Family Law Café, Hospice in the Weald, the Paddock Wood Community Storehouse (Food Bank), Parkinson’s UK and many more to ensure that our clients receive the best possible advice and support.


PWCAC was established on 2 April 2012, by former staff and volunteers of the Paddock Wood branch of the Tunbridge Wells and District Citizens Advice Bureaux, which was set for closure. A select few believed there was a continuing need for face to face advice in the local area and many of these ‘founders’ of PWCAC are still involved today. PWCAC is a registered company with charity status and was run entirely by volunteers until October 2017 when a paid part time Manager was appointed.


PWCAC is a member of Advice UK, the UK’s largest support network for free, independent advice centres. PWCAC is authorised by the Financial Conduct Authority, registered with the Information Commissioner’s Office and subscribes to Child Poverty Action Group (CPAG), the Institute of Money Advisers (IMA), the National Homelessness Advice Service (NHAS), Shelter and Rightsnet for resources and further support.


PWCAC has held the Advice Quality Standard (AQS) since 2014. The AQS is a nationally recognised quality mark for organisations providing free, independent advice to members of the public, and is awarded by the Advice Services Alliance. Organisations holding the AQS are required to undergo a monitoring audit every two years to demonstrate that they continue to meet the required standard. PWCAC was last audited in October 2020.


If you or someone you know needs help, if you would like to make a donation, or to request further information about us, get in touch.