We are currently seeking Volunteer Advisers who can commit to four hours per week (9.30am-1.30pm on one week day).

 

It would be beneficial if you have customer service skills and an advisory or legal background. 

 

Law students wishing to gain experience and apply their skills in practice are welcome to apply.

 

The Volunteer Adviser role involves:  

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• Interviewing clients face to face or by telephone to identify the nature of their issue(s).

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• Providing advice and signposting to empower clients to resolve their own issue(s) where possible, making referrals to external agencies if appropriate.

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• Providing guidance on filling in forms, making telephone calls and completing online applications. 

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• Acting on behalf of clients where necessary by making telephone calls, drafting letters or negotiating with third parties such as creditors, the Local Authority, the Department of Work and Pensions or Housing Associations.

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• Maintaining accurate, confidential client and case records using the Advice Pro case management system.

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• Keeping up to date with relevant developments and new information concerning client issues. 

 

For more information and/or to apply for the role, please call 01892 838619 or email your CV to info@pwadvice.org