We helped a vulnerable and upset client to successfully challenge a Department for Work and Pensions’ (DWP) Personal Independence Payment decision. The client suffers from chronic conditions which severely impact his ability to perform daily activities. The DWP had decided to lower his Daily Living Component to the standard rate (£60 per week), and to remove the Mobility Component. This decision affected his use of a Motability Scheme car, which was crucial for the client because he finds public transport too distressing and overwhelming.

The client had felt dismissed and misunderstood most of his life, and his interaction with the DWP had been no different. It was challenging to gain his trust, but I showed him kindness and empathy and took the time to listen without judgment. As the client became more comfortable with me, his candour allowed me to build a true picture of his daily struggles and the support he required. Preparing the mandatory reconsideration request had a tight deadline. After additional research, I was able to write a comprehensive, well-reasoned letter, which included relevant case law to further strengthen the client’s case. I also engaged with a senior adviser who specialises in disability benefits, and used his suggestions to improve the letter further. My client was successful, and the DWP awarded him the enhanced rate for both the Daily Living and Mobility Components. The client is now receiving a total of £152.15 per week in Personal Independence Payment (as well as backdated payments), and he could keep his car.