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Caring Hands
What do our clients say about us
A third of our clients are people who have found us helpful before and a further 20% have been recommended by a friend or family member.  Others find us due to our presence in the community and online.
Many referrals come from a range of local professionals, including the Hospice in the Weald, Live Well Kent, Tunbridge Wells Borough Council, Job Centre Plus , the Community Storehouse, and locals GP's and clergy who recognise something unique in our service.

 

Every year, we carry out a client satisfaction survey...​
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100% of clients that responded to our survey said that they were:
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  • ​Happy with our opening hours
  • Able to obtain the advice/information when they needed it
  • Had enough time to discuss their issue
  • Understood the advice/information given to them
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​They would all recommend our service to others.

TESTIMONIALS

" Thank you so much for helping me and creating a safe space for me. "
 
October 2026
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